The Committed Enterprise: How to Make Vision and Values Work

Chart 10.2 How organization brands differ from product/service brands

Chart 10.2: How organization brands differ from product/service brands

Organization brand (e.g. Procter & Gamble)

Product/service brand (e.g. Tide or Ariel)

  • Impacts all stakeholders

  • Marketed to customers/consumers

  • Flag for all employees

  • Limited impact on employees

  • Brand for Wall Street

  • Limited Wall Street impact

  • May or may not be customer brand (IBM is, Procter & Gamble is not)

  • Always a customer brand

  • Brand for media, NGOs, regulators

  • Low interest to media, NGOs, regulators, unless specific incident

  • May not be advertised at all (e.g. Procter & Gamble)

  • Likely to be heavily advertised

Broaden your brandwidth

Everyone would agree that Tide or Ariel is a brand. What about its owner, Procter & Gamble? Is it a brand? You have to search hard to find Procter & Gamble in small print on the back of the package. And if you ask for the "Procter & Gamble detergent please" in a store, you will get a bemused response, as illustrated in Chart 10.1. Yet to Wall Street, company employees, suppliers and distributors, Procter & Gamble is an important 'organization brand'.

Chart 10.2 shows how organization brands differ from product/service brands. An organization brand is what stakeholders transact with. A product/service brand is what a customer buys.

This chapter will concentrate on the 'organization brand' and branding the Committed Enterprise.

Bill Gates, Chairman of Microsoft, is reputed to evaluate people on their intellectual 'bandwidth'. [1] They may fail the test by thinking too narrowly. His test can also be applied to branding, hence...

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