Tourism Marketing for Cities and Towns: Using Branding and Events to Attract Tourists

Demographic Segmentation

Demographic segmentation refers to grouping consumers on the basis of such characteristics as age, ethnicity, family stage, gender, income, occupation, and religion (Table 5.4). Demographic and geographic segmentation are the most frequently used methods of segmentation. A reason for the popularity of demographic segmentation is the possible correlation between demographic characteristics such as a consumer's income and occupation and psychographic characteristics such as lifestyle. In fact most marketers have believed that income and occupation often determine a person's choice of lifestyle. Marketers therefore tended to focus on demographics, since it is easier to determine external demographic characteristics than internal psychographic characteristics. However, this correlation is no longer as true. Today consumers are more likely first to identify themselves through a self-chosen lifestyle that can be very different than what might be assumed from their income and occupational role. Despite this change, demographics are still important, but the method should not be used in isolation (Michman et al., 2003).

Table 5.4: Demographic Segmentation

Characteristic

Description

Relation to Tourism

Age

Children, teens, adults, elderly

Types of activities desired

Gender

Male, female

Specialized activities such as shopping vs. sports

Ethnicity

African American, Asian, Hispanic, Native American

Historical sites, museum exhibits, arts and handicrafts

Income

Low, average, high

Destination choice based on disposable income

Family stage

Single, newlyweds, divorced, families, empty nesters

Types of activities desired

Religion

Catholic, Protestant, Jewish, Muslim, Hindu

Religious history, spiritual sites

Another reason for the popularity of demographic segmentation is that a considerable amount...

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