Managing Strategic Enterprise Systems and e-Government Initiatives In Asia: A Casebook

Infosys Technologies Limited is a software services and products company founded in 1981, and headquartered in Bangalore, India. Infosys provides consulting and IT services and products to about 400 companies worldwide and has a presence in 17 countries. It posted revenues of more than US$1 billion for the financial year ended March 31, 2004 and at present, employs more than 23,000 people. Software development, maintenance, package implementation, reengineering, testing, consulting, banking products, and engineering services constitute the main service and product offerings from Infosys. Major Infosys' clients include heavyweights in the technology, telecom, transportation, financial services, retail and manufacturing industries. [1] Infosys has won numerous awards and accolades for its high standards in corporate governance, people practices, technological innovations, and financial reporting.
[1]Microsoft, Cisco Systems, Airbus, Adidas, Dell, Franklin Templeton, Goldman Sachs, J.C. Penney, American Express, Nordstrom, etc.
Infosys provides software solutions via its Global Delivery Model (GDM), promising to reduce project completion times, respond to changing client requirements in real time, and save clients the cost of investing on large teams. The Global Delivery Model refers to a distributed project management framework, which involves project teams at both on-site (customer site) and offshore locations (Infosys development centers). Typically, all projects that Infosys handles are broken down into on-site and offshore components.
While the initial planning, high-level design, acceptance testing and the implementation aspects of a project usually take place at the customer site, the prototyping, coding, detailed-design, system testing,...