TABLE OF CONTENTS An important stakeholder group that is not directly involved in the project is the Policy Makers. Even though one of them sits on the Steering Committee, he is not responsible for conveying or making policy changes. Although the project has been carried out without any concurrent policy review, there were several policy changes during the initial phases that affected the original project requirements, and took precedence over the rest of the project. As a project team member explained:
You cannot say that a policy cannot be implemented because the system cannot support it. Such things won't be acceptable.
These changes were conveyed to User Lead, who notified the rest of the team, and if they really could not be accommodated, the matter would be escalated to the Steering Committee for resolution. Otherwise, the Policy Makers do not interact with the other stakeholders as policy matters do not concern them.
Another group that has not been included in the project team is UNI staff, who will be using the system. In the initial phases, they played a minor role as the project team gathered some of their feedback and updated them on the impending system, but as it was almost impossible to talk to everyone, only selected representatives were approached. A project team member explained the selection process:
They couldn't possibly talk to every department so they had feedback from selected departments. Especially those that we know of having additional requirements that the...
