Managing Strategic Enterprise Systems and e-Government Initiatives In Asia: A Casebook

Case 2: NCS Private Limited, Singapore

Anand Ramchand

Company Background

National Computer Systems Pte Ltd (NCS) is an established IT service provider and systems integrator based in Singapore, with recently expanded operations in other countries in the Asia Pacific region, including Australia, Malaysia, India, China and Hong Kong. The organization provides IT consulting services and solutions, specializing in numerous public and private sector industries, such as Education, Defence, Healthcare, Financial Services, Bioscience, Public Services, Telecommunications, and Transportation & Logistics. With over 2000 employees and the largest number of certified IT project managers in Singapore, NCS is one of the largest IT service providers in the region, and delivers projects of various complexities and sizes.

Unlike other commercial organizations, NCS has deep roots in the public sector. The organization was formed in 1981 as the IT service arm of the Singapore government, and was known as the National Computer Board (NCB, now known as IDA, the Infocomm Development Authority of Singapore). NCB embodied the role of the Singapore government's Chief Information Officer (CIO), by developing and establishing government-wide IT plans, standards, policies and practices. In April 1996, in a move to liberate the market for government IT projects to the private sector (thus simultaneously increasing the pool of IT resources available to the government, and the opportunities available to commercial organizations), NCS was corporatized, and subsequently completely divested by the government in 1997. The organization is now a commercial and wholly owned subsidiary of Singapore Telecom, but its core business has remained unchanged: it continues to play...

UNLIMITED FREE
ACCESS
TO THE WORLD'S BEST IDEAS

SUBMIT
Already a GlobalSpec user? Log in.

This is embarrasing...

An error occurred while processing the form. Please try again in a few minutes.

Customize Your GlobalSpec Experience

Category: Cloud Computing Services
Finish!
Privacy Policy

This is embarrasing...

An error occurred while processing the form. Please try again in a few minutes.