Developing Performance Indicators for Managing Maintenance, Second Edition

Chapter 2: Developing the Maintenance Function

What is Maintenance Management?

In order to insure consistency within the text, it will be beneficial to define the following terms:

Maintenance

  1. The work of keeping something in proper condition; upkeep

Maintain

  1. To keep in a condition of good repair or efficiency

Manage

  1. To direct or control the use of; handle

  2. To exert control over

  3. To direct the affairs or interests of

  4. To succeed in accomplishing or achieving, especially with difficulty

Management

  1. The act, manner, or practice of managing; handling, supervision, or control

  2. The person or persons who control or direct a business or other enterprise

  3. Skill in managing; executive ability

Manager

  1. One who handles, controls, or directs, especially

    a. One who directs a business or other enterprise

Measuring

  1. To estimate by evaluation or comparison

  2. To bring into comparison

Indicator

  1. Any of various statistical values that together provide an indication of the condition or direction of an entity

Performance

  1. The way in which someone or something functions

Perform

  1. To take action in accordance with the requirements of; fulfill

  2. To fulfill an obligation or requirement; accomplish something as promised or expected

In today's business environment, terms like Best Practices, Benchmarking, World Class and others continuously bombard us. Two other terms to recently emerge are performance indicators and performance measurement. These indicators or measures can be applied to any function within an industrial plant or facility, public or private organization, or even non-profit organization.

There are performance measures for quality, production, processes, and even financial departments. However, one function within organizations that...

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