Developing Performance Indicators for Managing Maintenance, Second Edition

In order to insure consistency within the text, it will be beneficial to define the following terms:
Maintenance
The work of keeping something in proper condition; upkeep
Maintain
To keep in a condition of good repair or efficiency
Manage
To direct or control the use of; handle
To exert control over
To direct the affairs or interests of
To succeed in accomplishing or achieving, especially with difficulty
Management
The act, manner, or practice of managing; handling, supervision, or control
The person or persons who control or direct a business or other enterprise
Skill in managing; executive ability
Manager
One who handles, controls, or directs, especially
a. One who directs a business or other enterprise
Measuring
To estimate by evaluation or comparison
To bring into comparison
Indicator
Any of various statistical values that together provide an indication of the condition or direction of an entity
Performance
The way in which someone or something functions
Perform
To take action in accordance with the requirements of; fulfill
To fulfill an obligation or requirement; accomplish something as promised or expected
In today's business environment, terms like Best Practices, Benchmarking, World Class and others continuously bombard us. Two other terms to recently emerge are performance indicators and performance measurement. These indicators or measures can be applied to any function within an industrial plant or facility, public or private organization, or even non-profit organization.
There are performance measures for quality, production, processes, and even financial departments. However, one function within organizations that...