ISO 9001: 2000 for Software and Systems Providers: An Engineering Approach
This text provides strategies for using ISO 9001 to implement and revitalize systematic process improvements within software, hardware, and systems engineering organizations
TABLE OF CONTENTS ISO 9001: 2000 for Software and Systems Providers: An Engineering Approach
Chapter 8: Paragraph 8 Measurement, Analysis, and Improvement
Overview
ISO 9001:2000 PARAGRAPH 8 Measurement, analysis, and improvement contains requirements that pertain to the overall quality system, to processes, and to product.
ISO 9001:2000 PARAGRAPH 8 eliminates the ambiguity of previous versions of ISO 9001 regarding the use of statistical techniques and imposes unequivocal requirements for monitoring and measuring processes and products and for analyzing the data produced by that monitoring and measuring. The graphs, reports, action items, and other results of the monitoring, measuring, and analysis are objective evidence that the processes are implemented.
Exhibit 8-1 summarizes the stated application of each of the paragraphs and paragraphs in ISO 9001:2000 PARAGRAPH 8.
Exhibit 8-1: Scope of application of requirements of PARAGRAPH 8.
| PARAGRAPH | Overall quality system | Processes | Product |
|---|---|---|---|
| 8.1 General | ? | ? | ? |
| 8.2 Monitoring and measurement | (no content) | ||
| 8.2.1 Customer satisfaction | ? | ? | ? |
| 8.2.2 Internal audit | ? | ||
| 8.2.3 Monitoring and measurement of processes | ? | ||
| 8.2.4 Monitoring and measurement of product | ? | ||
| 8.3 Control of nonconforming product | ? | ||
| 8.4 Analysis of data | ? | ? | ? |
| 8.5 Improvement | (no content) | ||
| 8.5.1 Continual improvement | ? | ? | ? |
| 8.5.2 Corrective action | ? | ? | ? |
| 8.5.3 Preventive action | ? | ? | ? |
PARAGRAPH 8.1: General
PARAGRAPH 8.1 requires that the organization plan and implement the monitoring, measurement, analysis and, improvement processes needed for various purposes (see Exhibit 8-2).
Exhibit 8-2: The requirements of PARAGRAPH 8.1.
| Requirement in PARAGRAPH 8.1 | Reference criteria | Discussed in PARAGRAPH or PARAGRAPHS |
|---|---|---|
| To demonstrate the... |
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