The leaders who work most effectively, it seems to me, never say "I." And that's not because they have trained themselves not to say "I." They don't think "I." They think "we"; they think "team." They understand that their job is to make the team function. They accept responsibility and don't sidestep it, but "we" gets the credit. This attitude is what creates trust, what enables the task to get done.
Peter Drucker

Every day, most of us participate in a business process or work management process of one kind or another. (In this context, I use the term "business process" to mean the structured steps and procedures used to conduct any generic business function. I use the term "Work Management Process" or "WMP" to refer specifically to a business process that is designed to manage the accomplishment of work.) In some instances, individual are involved at work and we are fully aware of the part they should play. In other instances, involvement is part of day-to-day life and we are simply the "civilians" involved in a process being operated by a business with which we interact. In any event, if our interaction is natural and intuitive, the process has been well designed and people are cooperating to allow it to work well.