Step 1-Malfunction Identification

0

System Engineer

Identify Equipment Number, Model, Desk Person and Shop Involved

0

Operator

1

System Engineer

Select from drop down list of Functions

2

System Engineer

Create list of Behaviors (or select behavior from current list)

3

System Engineer

Identify all systems that may produce the symptom described in behavior (or select from comprehensive list of systems.)

4

System Engineer

Using drawings and schematics, identify subsystems that are part of systems described above

5

System Engineer

Using drawings and schematics, identify the typically failing components that make up the systems described above

6

System Engineer

Identify subtle differences in behavior or symptoms that are needed to determine which system is involved with this malfunction.

7

System Engineer

Develop a set of questions that are associated with each discriminator that are helpful in pointing to one specific system or another.

8

System Engineer

Use the information contained in the discriminator and detailed questions to point to the appropriate system.

8

Help Desk

In using the system to respond to a specific failure, use the pointer described above to select the appropropriate system.

Step...