Allan Sulkin

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Copyright 2002 by McGraw-Hill Companies, Inc.

All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a data base or retrieval system, without the prior written permission of the publisher.

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ISBN 0-07-137568-6

The sponsoring editor for this book was Marjorie Spencer, the editing supervisor was Steven Melvin, and the production supervisor was Sherri Souffrance. It was set in New Century Schoolbook by Patricia Wallenburg.

A Word about Product Names

From time to time solutions providers change the names of their products or bundle several products as a new offering. A new name does not imply that the original product is no longer available or is no longer supported by the manufacturer/developer. Since this book went to print Avaya has announced a number of name changes reflecting the evolution of their technologies, but will continue to use both old and new names for the convenience of long-time customers. If you have any questions about products mentioned in this book, please contact your Avaya sales representative.

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