PBX Systems for IP Telephony
Written by a recognized expert in telephony systems, this guide evaluates technologies, markets, and best practices for enterprise voice systems, messaging, and customer contact centers.
TABLE OF CONTENTS PBX Systems for IP Telephony
Appendix C: Client/Server IP-PBX RFP Example
A request for proposal (RFP) is a customer document used in the PBX system purchase process. The document states the bidder ground rules for proposing a PBX system that satisfies the customer s communications needs and wants.
A PBX RFP includes sections on overall system requirements, port land traffic capacities, design issues, generic software features, terminals, applications support, and systems management. More than a listing of system design attributes and features, it also includes system installation and cutover milestones, terms and conditions for bidding and contract negotiations, and legal clauses to protect the customer.
The sample RFP was prepared by Siemens ICN, the leading global supplier of PBX systems. Although exhibiting some slight bias toward Siemens product capabilities, the document can be used as a framework to evaluate any supplier s enterprise voice communications systems.
Communications System Request for Proposal for [Customer Name]
Proposal Due Date: [ResponseDate]
Customer Requirements
Background Information
This Request for Proposal (RFP) is intended to provide a standard base from which to evaluate alternatives for communications systems and to allow the bidder flexibility in providing the most appropriate and cost-effective solution. The acceptance of a Response to Request for Proposal does not obligate [CustomerName] ([Customer]) to purchase any system.
Customer Contacts
For questions about the Request for Proposal or [Customer] s system requirements, contact:
Contact Name: ______________________________________
Phone Number: ______________________________________
Fax number: ________________________________________
Email Address:______________________________________
Proposal Filing Date
Responses should received by (_______) p.m., on (Day), (Date). Bids received after that time may not be considered. Deliver bids to:
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