Michael West

Foreword by Barry Boehm

AUERBACH PUBLICATIONS

A CRC Press Company

Boca Raton London New York Washington, D.C.

PMBOK is a trademark, PMI is a service mark and trademark, and PMP is a certification mark of the Project Management Institute (PMI), Inc., and all marks registered in the United States of America and other nations. PMI did not participate in the development of this book and has not reviewed its content for accuracy. PMI does not endorse or otherwise sponsor this book and makes no warranty, guarantee or representation, expressed or implied, as to its accuracy or content. PMI does not have any financial interest in this book and has not contributed any financial resources.

Capability Maturity Model, Carnegie Mellon, CMM, and CMMI are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.

^SM IDEAL, Personal Software Process, PSP, SCAMPI, SCAMPI Lead Appraiser, SCE, SEI, SEPG, Team Software Process, and TSP are service marks of Carnegie Mellon University.

Library of Congress Cataloging-in-Publication Data

West, Michael.
Real process improvement using the CMMI / Michael West.
p. cm.
Includes bibliographical references and index.
ISBN 0-8493-2109-3 (alk. paper)
1. Production management. 2. Quality control. 3. Capability maturity model (Computer software) I. Title.

TS155.W459 2004 658.5 dc22
2003070899

This book contains information obtained from authentic and highly regarded sources. Reprinted material is quoted with permission, and sources are indicated. A wide variety of references are listed. Reasonable efforts have been made to publish reliable data and information, but the author and...