TABLE OF CONTENTS In the Control phase, the emphasis is on a successful implementation and maintaining the gains achieved. The question the team is trying to answer is, "How can we guarantee performance?" From the Improve phase, the team has a successful pilot and has had a chance to tweak the solution. They need to take this information to plan the solution implementation. They also need to ensure that, when they finish the project, the success that they have seen will continue. This involves transferring the responsibility to the process owner.
The deliverables in the Control phase are:
Solution implementation plan
Successful solution
Process control plan
In this chapter, these deliverables are discussed as well as other tools and considerations to be successful in this phase.
The first step in this phase is to create a solution implementation plan based on the results from the pilot plan and pilot implementation in the Improve phase. A big piece of the solution implementation plan is to leave tools to help the owner manage the process after the team has gone on to other projects.
A large-scale project may require dealing with multiple processes and sub-processes, multiple implementation locations, a large number of implementation teams and several different disciplines and methodologies. A good implementation strategy and workplan can minimize the predictable problems. The coordination and integration of all efforts must be planned and managed across the scope of the project on a daily basis.
A solution...
