TABLE OF CONTENTS This part of the book includes two chapters as supplemental information on two specific topics:
Chapter 20 discusses the topic of Innovation. Innovation is a key factor in achieving truly breakthrough (rather than merely incremental) improvements. It is a combination of art and science. The chapter includes a survey of some of the research and literature on the topic for consideration when looking to improve individual and organizational innovation.
Chapter 21 delves deeper into the topic of Measurement System Analysis (MSA) previously covered in Chapter 13. But this chapter reviews more information about MSA specifically within non-manufacturing environments where MSA is often neglected.
Achieving a dramatic improvement is a defining attribute of Six Sigma. Without realizing an innovative or breakthrough solution, one misses the main tenet of Six Sigma and lessens the opportunity to succeed. Six Sigma implies lots of improvement very fast. Incremental improvements are not sufficient to achieve Six Sigma performance. Almost every company has been improving its infrastructure, processes, and products. A common customer dilemma is to choose the right supplier. The obvious choice would be to select a supplier that is improving the most. Therefore, it is not just the current performance; instead, the rate of improvement equally matters.
Often times, Six Sigma teams struggle to produce significant improvement and miss the breakthrough opportunity. Leadership must address...
