TABLE OF CONTENTS The Process Classification Framework provides a high-level generic model for business processes found in both commercial and public sector organizations. Its aim is to help managers identify the main processes and sub-processes in their own organizations, and lay the foundation for systems and procedures.
Process modelling, mapping and flowcharting are methods of describing a process in pictures, using symbols to improve knowledge of the process and as an aid to develop the team of people involved.
Flowcharts are of four basic types: person, material, equipment, and information. These charts and diagrams may be examined using questioning techniques to determine: purpose, place, sequence, people, and method, to eliminate, combine, rearrange, or simplify process steps. Flowcharts document processes and are useful in troubleshooting and in process improvement.
Ten steps for process management and improvement are provided.
The Process Classification Framework was developed and copyrighted by the American Productivity and Quality Center (APQC) International Benchmarking Clearinghouse, with the assistance of several major international corporations, and in close partnership with Arthur Andersen & Co.
The intent was to create a high-level generic enterprise model that encourages businesses and other organizations to see their activities from a cross-industry, process viewpoint rather than from a narrow functional viewpoint.
The Process Classification Framework supplies a generic view of business processes often found in multiple industries and sectors manufacturing and service companies, health care, government, education, and others. Many organizations now seek to understand their inner workings from a horizontal, process...
