Total Organizational Excellence: Achieving World-Class Performance

The five A stages for teamwork

The awareness provided by the use of the MBTI and FIRO-B instruments helps people to appreciate their own uniqueness and the uniqueness of others the foundation of mutual respect and for building positive, productive and high performing teams.

For any of these models or theories to benefit a team, however, the individuals within it need to become aware of the theory, e.g., the MBTI or FIRO-B. They then need to accept the principles as valid, adopt them for themselves in order to adapt their behaviour accordingly. This will lead to individual and team action (Figure 10.15).


Figure 10.13: The openness model

Figure 10.14: The negative cycle

Figure 10.15: The five A stages for teamwork

In the early stages of team development particularly, the assistance of a skilled facilitator to aid progress through these stages is necessary. This is often neglected, causing failure in so many team initiatives from which the net output turns out to be lots of nice warm feelings about how good that team workshop was a year ago , but the nagging reality that no action came out and nothing has really changed.

Many teams fail because it is assumed that after initial training they are fully able to work effectively and deliver rapid results. This is rarely the case; they are still very much learner-drivers trying to apply a new way of working. At this critical stage, it is vital that they have easy access to help. A small group...

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