Total Organizational Excellence: Achieving World-Class Performance

Original work by Tuckman suggested that when teams are put together, there are four main stages of team development, the so-called forming (awareness), storming (conflict), norming (co-operation), and performing (productivity). The characteristics of each stage and some key aspects to look out for in the early stages are given belo
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feelings, weaknesses and mistakes are covered up,
people conform to established lines,
little care is shown for others values and views,
there is no shared understanding of what needs to be done.
increasing bureaucracy and paperwork,
people confining themselves to defined jobs,
the boss is ruling with a firm hand.
more risky, personal issues are opened up,
the team becomes more inward looking,
there is more concern for the values, views and problems of others in the team.
the team becomes more open, but lacks the capacity to act in a unified, economic and effective way.
confidence and trust to look at how the team is operating,
a more systematic and open approach, leading to a clearer and more methodical way of working,
greater valuing of people for their differences,
clarification of purpose and establishing of objectives,
systematic collection of information,
considering all options,
preparing detailed plans,
reviewing progress to make improvements.
flexibility,
leadership decided by situations, not protocol,
everyone s energies utilized,
basic principles and social aspects of the...