Total Organizational Excellence: Achieving World-Class Performance

Stages of team development

Original work by Tuckman suggested that when teams are put together, there are four main stages of team development, the so-called forming (awareness), storming (conflict), norming (co-operation), and performing (productivity). The characteristics of each stage and some key aspects to look out for in the early stages are given belo

Table 10.2: Team meeting review

Forming awareness

Characteristics:

  • feelings, weaknesses and mistakes are covered up,

  • people conform to established lines,

  • little care is shown for others values and views,

  • there is no shared understanding of what needs to be done.

Watch out for:

  • increasing bureaucracy and paperwork,

  • people confining themselves to defined jobs,

  • the boss is ruling with a firm hand.

Storming conflict

Characteristics:

  • more risky, personal issues are opened up,

  • the team becomes more inward looking,

  • there is more concern for the values, views and problems of others in the team.

Watch out for:

  • the team becomes more open, but lacks the capacity to act in a unified, economic and effective way.

Norming co-operation

Characteristics:

  • confidence and trust to look at how the team is operating,

  • a more systematic and open approach, leading to a clearer and more methodical way of working,

  • greater valuing of people for their differences,

  • clarification of purpose and establishing of objectives,

  • systematic collection of information,

  • considering all options,

  • preparing detailed plans,

  • reviewing progress to make improvements.

Performing productivity

Characteristics:

  • flexibility,

  • leadership decided by situations, not protocol,

  • everyone s energies utilized,

  • basic principles and social aspects of the...

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