TABLE OF CONTENTS We have stressed in this book that a BPM project need not involve a technology solution in order to be successful, and in fact in Chapter 3 we argued that it is important to improve business processes before automating them. The Develop phase (Figure 19.1) therefore includes the steps necessary to take the newly redesigned or improved processes from the Innovate phase to the Implement phase and deployment. We will not describe the standard development steps in details, as most of these steps will be generally obvious to a project team. We will concentrate here on describing the development of an automated BPM solution (that will have been selected in the previous phases) and the specific topics around an automated BPM solution versus a standard automated solution.
This is the phase where the preparations must be completed and the solution prepared. It is then followed by the Implement phase. It is important to understand that develop in this context should be completed in parallel with the People phase in which the people component is elaborated.
Care should be taken when developing a new system: it should provide sufficient flexibility to meet business changes in the near future and over its lifetime, and to cater for the frequent changes of the business processes. Furthermore, it is important to understand that during the time it takes to develop the BPM system during this phase, the business processes can also change. The development methodology used must...
