TABLE OF CONTENTS The important thing is not to stop questioning
(Albert Einstein)
As explained in the Introduction, Part I is aimed at an executive level of questions and takes a holistic view to a process-centric organization. These questions do not all need to be addressed before an organization commences its BPM journey; however, somewhere along that journey they will need to be reviewed.
Part I starts with providing an understanding of why some people find Business Process Management (BPM) a little confusing and why it is different from what has come before the questions How do we demystify BPM? and What is BPM? are answered in Chapters 1 and 2.
In our experience of implementing BPM projects and programs within organizations, it is important to improve the processes before automating them. This is addressed in...
