TABLE OF CONTENTS In almost every industry, globalisation is leading to overcapacity, which is leading to commoditisation and/or price deflation. Success, therefore, will go to the fittest not necessarily the biggest. Innovation in process how things get done in an enterprise will be as important as innovation in the products a company sells.
(Louis V. Gerstner Jr, 2002: 270)
Be careful of management buzzwords and techniques and the latest fads EVA, TQM, Balanced Score Card, Benchmarking, BPR, Six Sigma and now BPM they all promise a lot and are often seen as a panacea. Managers can hide behind them and say, Well, I applied it like I was told to and it still didn t work .
These latest techniques look simple to apply, but in real life they are complex. Managers still need to look critically at their organization and apply change as their organization needs it custom-made.
At a time of exceptional change within both organizations and society,
there are a number of imperatives for executives and managers as they lead their enterprises beyond present boundaries into the twenty-first century. They are the following:
developing global capacity
positioning for growth
relentless business improvement
managing from the outside in.
(Stace and Dunphy, 1996)
Peter Drucker (1991; emphasis added) has stated that:
the single greatest challenge facing managers in the developing countries of the world is to raise the productivity of knowledge and service workers. It will dominate the management agenda for the...
