The Effective Measurement and Management of ICT Costs and Benefits, Third Edition

| ABR | Active benefit realization |
| BP | Business picture |
| CAD | Computer aided design |
| CAM | Computer aided manufacturing |
| CASE | Computer aided systems engineering |
| CBA | Cost benefit analysis |
| CEO | Chief executive officer |
| CIS | Critical information system |
| CSF | Critical success factor |
| CUI | Character user interface |
| DCF | Discounted cash flow |
| DP | Data processing |
| DSS | Decision support system |
| EDI | Electronic data interchange |
| EIS | Executive information system |
| EPOS | Electronic point of sale |
| ERP | Enterprise resource planning |
| ETO | Electronic trading opportunity |
| EUC | End-user computing |
| FP | Financial picture |
| GP | Gross profit |
| GUI | Graphical user interface |
| HCR | Health check review |
| IBP | Initial business picture |
| ICAEW | Institute of Chartered Accountants of England and Wales |
| ICT | Information and communication technology |
| IFP | Initial financial picture |
| I/O | Input/output |
| IPP | Initial project picture |
| IRR | Internal rate of return |
| IS | Information system |
| ISD | Information systems department |
| IT | Information technology |
| ITAM | Information technology assessment metric |
| ITB | Information technology budget |
| JIT | Just in time |
| KMO | Kaiser Meyer Olkin |
| KPI | Key performance indicator |
| MBA | Master of business administration |
| MD | Managing director |
| MIS | Management information system |
| MIT | Massachusetts Institute... |