The Effective Measurement and Management of ICT Costs and Benefits, Third Edition

Appendix I: Bibliography and Reading List

Ackoff, R. (1967) Management misinformation systems , Management Science, pp. 319 331, December.

Adams, P. (2005) Update to the IT Asset Management Maturity Model , Gartner Research, Gartner Incorporated.

Adelman, C. (1996) Anything goes: evaluation and relativism , Evaluation, vol. 2, no. 3, 291 305.

Aitken, I. (2003) Value Driven IT Management: Commercialising the IT function, Butterworth-Heinemann, Oxford.

Bannister, F. and Remenyi, D. (2000) Acts of faith: instinct, value and IT investment decisions , Journal of Information Technology, vol. 15, no. 3.

Bannister, F., McCabe, M. and Remenyi, D. (2001) How much did we really pay for that? The awkward problem of information technology costs , The Electronic Journal of Information Systems Evaluation, vol. 5, no. 1, available online at www.ejise.com

Barua, A., Kriebel, C.H. and Mukhopadhyay, T. (1995) Information technologies and business value: an analytical and empirical investigation , Information Systems Research, vol. 6. no. 1.

Benzecri, J.P. (1969) Data, Methodologies of Pattern Recognition, Academic Press, New York.

Berelson, A. (1980) cited in K. Krippendorf, Content Analysis, Sage Publications, Thousand Oaks, CA.

Berghout, E. and Nijland, M. (2002) Full life cycle management and the IT management paradox , ch. 5 in D. Remenyi and A. Brown (eds) The Make or Break Issues in IT Management: A Guide to 21st Century Effectiveness, Butterworth-Heinemann, pp. 77 107.

Berghout, E.W. and Renkema, T.J. (1994) Beoordelen van voorstellen voor investeringen in informatiesystemen: begrippenkader en vergelijking van methoden, Rapport Faculteit der Technische Wiskunde en Informatica T.U. Delft, nummer 94-27, ISSN 0920-2358.

Berghout, E.W. and...

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