TABLE OF CONTENTS The following represents the issues on which the 38 questions in the Miller Doyle effectiveness measurement instrument are based.
Completeness of output information
Accuracy of output information
Presence of monitoring systems
Relevance of report contents
Currency of output information
Volume of output information
Report availability and timeliness
More exception systems
Top management involvement
Strategic IS planning
Business-related systems priorities
Using database technology
Overall cost effectiveness of IS
Use of steering committee
Users feeling of participation
Users control over IS services
Users understanding of systems
Users confidence in systems
Prompt processing of change requests
Short lead time, new systems development
Responsiveness to changing user needs
IS support when users prepare new systems proposals
Flexibility of data and reports
More analysis systems
More enquiry systems
Effective training of users
Ease of user access to systems
User-oriented systems analysts
Competence of systems analysts
Technical competence of IS staff
Larger IS effort to create news systems
Positive attitude to IS by users
Low percentage of hardware and systems downtime
Efficient running of current systems
Data security and privacy
