The Effective Measurement and Management of ICT Costs and Benefits, Third Edition

By Frank Bannister

Appendix A: Glossary of Terms

Artificial intelligence (AI): An approach to developing systems so that they will function in a way not dissimilar to the human brain. The most frequently encountered application for artificial intelligence is expert systems, which allow very efficient rule processing to be performed.

Benefit: A term used to indicate an advantage, profit or gain attained by an individual or organization.
Bottom-up planning: Bottom-up IS planning is an approach which addresses the current IS requirements and focuses on priority settings and resource allocation to achieve these requirements.
Business vision: The business vision is what the management wants to achieve with the enterprise in the future. A business vision usually refers to the medium to long term. It is often expressed in terms of a series of objectives.

CAD (computer aided design): A computer system or software package providing facilities for simplifying the design of items. Systems may be specialized towards engineering, architectural or electronic applications.
CAM (computer aided manufacture): Wide-ranging term to describe computer systems that improve the firm s ability to improve its manufacturing efficiency.
CASE (computer aided systems engineering): Term used to refer to software products that improve the efficiency of systems planners, systems analysts and systems designers. Some CASE tools will also include code generators that can produce final programs in Cobol.
Corporate strategy: The method through which the firm finds, gets and keeps its clients. In a broad sense it refers to how the firm relates to and...

< Previous Excerpt Next Excerpt >

Purchase This Book

The Effective Measurement and Management of ICT Costs and Benefits, Third Edition