ISO/TS 16949:2002 Edition

Elsevier Butterworth-Heinemann
Linacre House, Jordan Hill, Oxford OX2 8DP
30 Corporate Road, Burlington, MA 01803

First published 2000
Second edition 2005

All rights reserved

Permissions may be sought directly from Elsevier s Science and Technology Rights Department in Oxford, UK: phone: (+44) (0) 1865 843830; fax: (+44) (0) 1865 853333; e-mail: permissions@elsevier.co.uk. You may also complete your request on-line via Elsevier Science homepage (http://www.elsevier.com), by selecting Customer Support and then Obtaining Permissions .

No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England W1T 4LP. Applications for the copyright holder s written permission to reproduce any part of this publication should be addressed to the publisher

British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library

Library of Congress Cataloguing in Publication Data
Library of Congress Control Number: 2005924355

For information on all Elsevier Butterworth-Heinemann publications visit...