TABLE OF CONTENTS The standard requires the organization to plan and develop the processes required for product realization.
What does this mean?
The product realization processes are the processes needed to specify, develop, produce and supply the product or service required, and in the context of the automotive industry would include those needed to:
specify the products and services required by the organization s customers (the sales process);
plan the provision of the identified products and services (the project-, contract- or order-planning process);
design the identified products and services so as to meet customer requirements (the design process);
procure the materials, components, services needed to accomplish the design and/or generate or deliver the product or service (the procurement process);
generate the product (the production process);
supply the product or service (the distribution or service delivery processes);
provide support to customers (the after sales, technical support or customer-support process).
These processes are all product or service specific and take the input from the customer through a chain of related processes that deliver acceptable products or services to customers. However, Section 7 of ISO/TS 16949 does not cover all of the product realization processes some of them are placed in Section 8.
Product design may not have formed part of the organization s management system under QS-9000 if the products were not designed for specific customers but were proprietary designs (to the organization s own specifications). However,...
