Articles and Publications

An excellent range of articles and publications on ISO 9000:2000 at http://www.transition-support.com

Articles from Quality World at http://www.iqa.org

Purchase past articles from ASQ Journals at http://qic.asq.org/infosearch.html

An excellent range of books on ISO 90000, ISO 14000 and related topics at http://books.elsevier.com/

Information on the fathers of scientific management at http://www.accelteam.com/scientific/index.html

Information about W. E. Deming at http://www.deming.org/

Articles from Dr. J. M. Juran at http://www.juran.com/

Quality magazines from http://www.qualitydigest.com/

Auditing

Transition arrangements for registered auditors at http://www.lrqa.co.uk/

Information on auditing practices at http://www.iqnet-certification.com

The official line from the International Accreditation Forum on the transition at http://www.iaf.nu

Benchmarking

Information on benchmarking from the American Productivity Centre at http://www.apqc.org/

Competence

The Institute of Personnel Development at http://www.ipd.co.uk/

Customer Satisfaction

The American Customer Satisfaction Index at http://www.bus.umich.edu/FacultyResearch/ResearchCenters/Centers/Acsi.htm

http://www.census.gov/mso/www/npr/acsi.htm

International Organizations

International Automotive Task Force (IATF) web site http://www.iaob.org

International Automotive Oversight Body (IAOB) http://www.iaob.org

International Organization of Motor Vehicle Manufacturers (OICA) http://www.oica.net

International Organization for Standardization (ISO) http://www.iso.ch

Process Management

Articles on Process Management and ISO 9000 at http://www.dti.gov.uk/

Information from the Business Process Management Initiative at http://www.bpmi.org/

Related Initiatives

UK s manufacturing industry initiative at http://www.fitforthefuture.co.uk/

Tomorrows Company at http://www.tomorrowscompany.co.uk/whatis_tia.html

Information from the European Organization for Quality at http://www.eoq.org/start.html

Six Sigma

A good range of articles on Six Sigma at http://www.qualityamerica.com/six_sigma.html

Standards

Mil Q 9858 can be obtained at http://www.daps.dla.mil

ISO Standards can be obtained at http://www.iso.ch

British Standards can be obtained at http://www.bsi-global.com/

Access news from the Technical Committee that created ISO 9000 at http://www.tc176.org/

Standards on Investors...