The Call Center Dictionary: The Complete Guide to Call Center & Customer Support Technology Solutions
This book is your guide to the technology, techniques and trends in today's call centers.
TABLE OF CONTENTS The Call Center Dictionary: The Complete Guide to Call Center & Customer Support Technology Solutions
Chapter 1: Numbers: 0345 Numbers 976
- 0345 NUMBERS
- A British Telecom LinkLine service in England where the caller is charged at the local rate irrespective of the distance of the call. The subscriber pays installation and rental charges in addition to a charge for each call.
- 0800 NUMBERS
- The British equivalent of an 800 number. An 0800 number is a British Telecom LinkLine service in England where the caller is not charged for the call.
- 0891 AND 0898 NUMBERS
- Sort of like a 900 number. A British Telecom Premium rate service in England where the caller is charged at a premium rate for the call. The calls are normally made to receive information or a service. The service provides revenue for the information provider who receives part of the call charge.
- 1+
- Pronounced "One plus." In North America, dialing 1 as the first digit signals your local phone company that the phone number you are dialing is long distance, but its destination is one within the North American Numbering Plan. The number 1 will typically be followed by an area code and then seven digits. To reach other international countries, from the United States, you dial the international access code "011."
- 1A2
- A very basic key telephone system. Often used behind Centrex or a PBX.
See also KEY SYSTEM.
- 1.544 MBPS
- The speed of a North American T-1 circuit.
See also T-1.
- 2600 TONE
- On a telecommunications network with in-band signaling, the method for signaling that a line is NOT being used is a 2600 Hertz...
Copyright Keith Dawson and Madeline Bodin 2002 under license agreement with Books24x7
