The Call Center Dictionary: The Complete Guide to Call Center & Customer Support Technology Solutions
This book is your guide to the technology, techniques and trends in today's call centers.
TABLE OF CONTENTS The Call Center Dictionary: The Complete Guide to Call Center & Customer Support Technology Solutions
Chapter 19: R:RAID RSL
- RAID Redundant Array of Inexpensive Disks
- This is a data protection scheme that involves housing several disk drives in a single chassis, then writing your data over the array in such a way that if you lose one or more of the drives, you still won't lose any of the data.
- RAISED FLOOR
- A floor built over the real floor so cable can be run in between. It's the best way to run cable (computer or telephone) to individual desks in an office with few walls (like a call center). It's very expensive, though, so some companies dig a trench into the concrete below the real floor to do the same thing. A raised floor is also sometimes known as a "computer floor."
- RAN Recorded ANnouncement
- What Nortel calls the ACD recorded announcement feature for its Meridian telephone switch.
- RATE CHIP
- A standard, nonvolatile memory device used to retain database information on call pricing by Area Code and Central Office. Typically used in call accounting equipment.
- RBOC Regional Bell Operating Company
- Also known as RBHC, Regional Bell Holding Company, or Baby Bell. The old Bell System was broken up into seven RBOCs. Each consisted of one or more Bell Operating Companies (BOCs). For example, Pacific Telesis, an RBOC, consisted of Pacific Bell and Nevada Bell (and several other companies which are not BOCs). Southwestern Bell is the only RBOC that has just one BOC also called Southwestern Bell. (This was all done by court order, that's why it's weird.)...
Copyright Keith Dawson and Madeline Bodin 2002 under license agreement with Books24x7
