S.200 defines a client server protocol corresponding to the S.100 APIs. It defines the messages that are exchanged between the client application and the resource server. S.200 will enable the mixing of applications and servers from different vendors.

S.300 makes it possible for developers to easily add different vendors' technologies to a computer telephony server without the need for rewriting applications.

Simplifies administration and maintenance tasks in client server computer telephony environments.

A program that allows for rapid and orderly maintenance of contact records by salespeople either at the office or in the field. It should also allow them to send follow-up literature, schedule calls and letters, and view a customer's history at a moment's notice. There are many configurations of sales automation software, ranging from a simple record-keeping program on a PC to a complex, multi-user database that hooks together LANs and laptops. They all benefit the user with faster access to more complete information about potential customers.

The use of computers and computer software by salespeople to boost their sales. There are two types of sales force automation those totally self-contained on the computers of salespeople (mostly laptops) and those that communicate with databases and local area networks back at the office over phone lines.

There are many purposes of the phone communication sending orders in, finding out about back orders, getting updates on "specials," dropping letters and...