The Call Center Dictionary: The Complete Guide to Call Center & Customer Support Technology Solutions
By Keith Dawson
Chapter 7:
F:Facsimile Machine FX
FACSIMILE MACHINE
The proper name for a fax machine and other FAX entries.
See also FAX MACHINE.
FALSE RINGING
A recording of a telephone ringing signal which is played while a call is transferred or while a switching device listens for modem or facsimile mating calls.
FAULT TOLERANT
The ability of a piece of equipment to keep running when it encounters a hardware failure. This is done through building in multiple redundancies at every critical point. If a component fails, there is supposed to be another one to take over without any loss of function or data.
FAX BOARD
A printed circuit board with a fax machine's dialing and image processing circuitry on it, that fits into an empty expansion slot in a personal computer. Once merely a personal productivity gizmo, fax board can be combined with voice processing boards and software to create sophisticated fax-on-demand systems, IVR systems with fax and other applications.
FAX CARD
Another term for FAX BOARD.
FAX GATEWAY
A bridge between two processing systems (such two LANs, a LAN and a mainframe, or a LAN and the outside world) that lets individuals on either side to send faxes through to the other. Fax gateways are particularly helpful in call centers that send sales letters, appointment confirmations, order confirmations or product information by fax. The gateway lets all your agents access fax-sending capabilities from various networks. It gives you the advantages of a fax at each agent station without the cost.
FAX MACHINE
A device that...
Copyright Keith Dawson and Madeline Bodin 2002 under license agreement with Books24x7