The Call Center Dictionary: The Complete Guide to Call Center & Customer Support Technology Solutions
This book is your guide to the technology, techniques and trends in today's call centers.
TABLE OF CONTENTS The Call Center Dictionary: The Complete Guide to Call Center & Customer Support Technology Solutions
Chapter 13: L:LAI Lucent
- LAI
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See LOOK AHEAD INTERFLOW.
- LAN Local Area Network
- A system connecting a set of computers and peripherals over short distances. It allows users at multiple computers to use the same files and share printers. A LAN will typically link devices in a single building, but it can stretch as far as about 10 kilometers. Larger than that and it is called a MAN (Metropolitan Area Network) or WAN (Wide Area Network), which have different properties.
- LAST IN FIRST OUT LIFO
- The last phone call arriving is the first call to leave to be processed, to be saved, whatever. The term LIFO comes from accounting.
- LATA Local Access and Transport Area
- One of 161 local geographical areas in the US within which a local telephone company may offer telecommunications services local or long distance. Whether long distance companies such as MCI or Sprint, can carry intraLATA calls varies by the rules of each state.
- LCD Liquid Crystal Display
- A screen-display technology that uses a crystal layer suspended in a liquid under the influence of a low voltage so it reflects ambient light and displays alphanumeric characters. Benefit: it requires very little power. Drawback: it can be hard to read from certain angles. It is also difficult to read under certain light conditions unless it's back-lit or illuminated in some other way. But doing this requires more power...On a telephone, this benefit means the display can be line powered that is, powered by the one or two...
Copyright Keith Dawson and Madeline Bodin 2002 under license agreement with Books24x7
