Telecommunications Quality of Service Management: From Legacy to Emerging Services

| AAA | Authentication, Authorization and Accounting |
| AAR | Automatic Alternative Routing |
| ABS | Australian Bureau of Standards |
| ACA | Australian Communication Authority |
| ACF (model) | Availability, Continuity, Fulfilment |
| ACTS | Advanced Communication Technologies and Services |
| ADSL | Asymmetric Digital Subscriber Line |
| AMPS | Advanced Mobile Phone Service |
| ANFP | Access Network Frequency Plan |
| ANSI | American National Standards Institute |
| API | Application Programming Interface |
| APQC | American Productivity and Quality Centre s Clearinghouse |
| ARMIS | Automated Reporting Management Information System |
| ASEAN | Association of Southeast Asian Nations |
| ASP | Application Service Providers |
| ATIS | Alliance for Telecommunications Industry Solutions |
| ATM | Asynchronous Transfer Mode |
| ATOL | Air Travel Organiser s Licensing |
| ATTF | Air Travel Trust Fund |
| B2B | Business to Business (eCommerce) |
| B2C | Business to Consumer (eCommerce) |
| BABT | British Approvals Board for Telecommunications |
| BICC | Bearer Independent Call Control |
| BRAIN | Broadband Radio Access over IP Networks |
| BSC | Base Station Controller |
| BSS | Business Support Subsystem |
| BTS | Base Transreceiver Stations |
| CAA | Civil Aviation Authority |
| CAST | Centre for Applied Special Technology |
| CATV | Community Area TV |
| CCITT | Former acronym for what is now International Telecommunications Union-T |
| CDMA | Code Division Multiple Access |
| CDR | Call Detail Records |
| CERT | Computer Emergency Response Team |
| CFCA | Communications Fraud Control Association |
| CLI | Calling Line Identity |
| CLR | Cell Loss Ratio |
| CMA | Communication Management Association |
| CMA | Computer Misuse Act |
| CN Iu | Core Network Interface with RAN |
| COBRA | An ACTS Research project |
| COIN | Community of Interest Networks |
| COU | Central Operations Unit |
| CPE | Customer Premises Equipment |
| CPI | Comparable Performance Indicator |
| CRM | Customer Relationship Management |
| CSOD | Central Switching Office Designation |
| CT | Cordless Technology |
| CT1 | Early analogue cordless telephone technology |
| CWC | Cable and Wireless Communications |
| D-AMPS | Digital Advanced... |