IT Investment: Making a Business Case
Shows how to present an IT project s expenses in terms of an investment in business practices and processes.
TABLE OF CONTENTS IT Investment: Making a Business Case
Chapter 7: Technology issues
Despite years of technological improvements and investment there is not yet any evidence that information technology is improving productivity or other measures of business performance on a large scale - or, more importantly, significantly enhancing US economic performance. ..... the fundamental blame falls with organisations. Information technology holds great potential, but companies have failed to provide structures and processes that facilitate the use of information technology in ways that create significant net value.
(Loveman 1991)
It is very often impossible to ascertain immediately a project ends whether or not it has produced any or all of its expected benefits.
(Bradley 1996)
7.1 Introduction
No matter how good the proposed organisational process or practice intervention is from a business perspective, it is necessary to take a careful look at the technology issues which underpin the proposal to see if the IT project is actually viable. This is done in the technology report which also provides much of the detail required for the actual management of the tasks and the deliverables of the IT project. This part of the IT investment business case focuses on the projects' technobility, [1] doability and achievability.
The technology issues report gives the stakeholders a high level view of the key technological challenges influencing the IT investment business case. This complements the other aspects of the IT business case discussed earlier.
The impact of the technological investment is on the business processes themselves. However the technology itself also makes demands on the firm or...
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