IT Investment: Making a Business Case
Shows how to present an IT project s expenses in terms of an investment in business practices and processes.
TABLE OF CONTENTS IT Investment: Making a Business Case
Chapter 11: Using the business case for IT project management
There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things
Machiavelli, The Prince, (1532)
The Somebody Else's Problem field is much simpler and more effective (than other ways of making things invisible) This is because it relies on people's natural predisposition not to see anything they don't want to, weren't expecting, or can't explain.
Douglas Adams, Life, the universe and everything, (1982)
11.1 Introduction
Successful IT project management is not so much about acquiring and using project management tools such as critical path analysis or work breakdown approaches, as about achieving and sustaining a set of common understandings of what types of interventions are required to ensure that the target business processes and practices are enhanced by the supporting IT.
The IT investment business case may be used as part of a basis for IT project management. Using it in this way allows for a new approach to more successful IT project management. This chapter considers a framework for the implementation of this new approach to IT project management, through a suitable programme using the IT investment business case as the starting point and the principles of continuous participative evaluation as discussed in Chapter 3 (Sherwood-Smith 1989; Finne et al. 1995; Remenyi et al. 1997) as a method for tracking the progress of the IT project.
A key issue to better IT project management is...
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