2.3 Framework benefits

Implementing a framework, such as ITIL or MOF, provides several benefits, including improved IT service quality, better alignment with business requirements, better ability to demonstrate the business value of IT, enabling the enterprise to be more competitive, better communication with users, better user perception of IT, better IT service cost effectiveness, and better IT staff motivation and pride.

Improved Information Technology service quality

More and more, CEOs see IT services as a key factor for business success. The entire enterprise s fiscal profitability is dependent on the availability, dependability, reliability, security, and performance of mission-critical IT services. Frameworks enable IT organizations to deliver better services by applying a coherent, consistent, comprehensive, and quality approach to the management of IT services independent of technology, management model, and others. ITIL and MOF are based on industry best practices, and they do work. Frameworks help improve IT service quality in several specific ways, including the following:

• Availability management provides the ability to identify and protect areas of vulnerability, providing greater availability of services. The frameworks further enhance availability management by the use of change information collected through the change management process.

• The improved capacity management ensures the optimal use of IT resources.

• The improved change management facilitates efficient handling of changes in an orderly, less error-prone way. This improves the IT staff s ability to handle rapid change and large volumes of changes, thus allowing the enterprise to implement innovative business ideas more quickly. Because you perform a risk assessment for all potential...