TABLE OF CONTENTS Tamara Adlin and Holly Jamesen Carr
Holly Jamesen Carr
Holly the Happy Hiker
Roles: Sustainability Consultant, Usability Specialist, Outdoor Enthusiast.
Goals: To make it easier for people to do good in the world.
Objectives: To support organizations and businesses that work for environmental and social justice.
Quote: It should be easy to do good.
Tamara Adlin
Tamara the Process Addict
Roles: Co-author, Consultant
Goals: To make products that make sense.
Objectives: Find ways to help people see the structural elements of just about everything.
Quote: If you can t see it, you can t fix it.
Holly is still amazed by the power of the Internet. Intrigued with making this resource more accessible to non-techies like herself (she was a French major in college), she has advocated for users of software and Web-based products for over six years. She earned a Masters in Communication at the University of Washington, where she focused on online learning communities. At software startups Netpodium, Akamai, and Attenex, Holly worked closely with Tamara Adlin. Together they Mapped workflows, ran usability tests, created personas, designed interfaces for innovative new products, and had a darn good time.
Today, Holly directs her user experience skills to help design teams construct usable earth-friendly buildings. Holly lives in Washington, D.C.
This chapter is about Reality Maps and Design Maps, which are artifacts that help you understand and communicate information about the ways people achieve their goals and the ways they could achieve...
