IT in Business: A Business Manager's Casebook
Eighteen academic papers studying the practical business implications of information technology on large British organizations.
TABLE OF CONTENTS IT in Business: A Business Manager's Casebook
Index
A
Andersen Consulting:
at Tesco, 38
'best in class' strategy, 22
Application portfolio grid, 68 70
Applications portfolio, BP Acetyls, 95
Appraisal see Investment appraisal in IS infrastructure
Assembly line groups, Boiler Ltd, 111
AT&T telephone exchange failure, 192 3
B
Balanced Business Scorecard, 205, 206, 262 3
Bank, The:
background and structure, 191 2
benefits management approach to change, 205 7
business continuity responsibility, 196 7
change programmes costs and benefits, 207
disaster recovery:
business planning system, 200 1
business unit perspective, 194
customer issues, 200 1
financial issues, 201
human resource issues, 202
implementation and control, 198 9
internal issues, 202
internal service provider perspective, 194
issues placed in context, 199 200
leadership and control system, 200 1
need for management commitment, 197 8
need for ownership, 198
need to integrate with business planning, 197
practice, 193
regulator's perspective, 194 5
solution control system, 200 1
programmes for change, 204 5
see also Disaster recovery planning
Bayford Thrust, implementing IS strategy, 143 53
'beauty contest' at, 146
board of directors role, 150 1
company background, 144
emergent strategy, 147 8
evaluation strategy, 146 8
feedback for, 148
free market approach, 149
participative approach, 145
steering group role, 150, 151 2
suppliers, 149 50
technology diffusion, 150
user coordinators, 152 3
user satisfaction, 148
year 2000 compliance, 144, 145, 153
Benefit tracking, 275
Benefits management approach to change, 205 7
Black Horse Agencies, 4
Boiler Ltd, BPR experience:
company profile, 109 11
continuous improvement (CI) programme, 111 13
experience assessment, 117 18
modernization/restructuring, 110 11
teambuilding, 111 12
Bottom-up approach, 68
BP Acetyls, European division, IS system strategy proposals:
accounting systems, 105
application...
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