IT in Business: A Business Manager's Casebook

Sam Smith, Lawrence Zentner, James Robson, David
Welch, Nick Woellwarth
Cranfield School of Management, Cranfield University
An existing database within the UK Overseas Development Administration is under used. The reasons for this are examined in terms of people, processes and technology. The system is examined within the context of the overall information systems portfolio. Key staff are interviewed and recommendations are made for gaining benefits from revisions to the current database.
The Know How Fund (KHF) is Britain's programme of bilateral technical assistance to the countries of Central and Eastern Europe. First established in 1989, its aims in 1996 were to support their transition to pluralistic democracies and market economies by funding the provision of British skills (or 'know-how') in a range of key sectors:
Projects aim to transfer best practice and experience through training (e.g. for bankers, managers, judges, media) and advice on how to operate new institutions (e.g. stock exchanges, privatized businesses, courts). A typical project might involve a UK contractor training a local to train others.
The UK also contributes to EU projects in these regions. Other European countries also have their own bilateral aid programmes. So the KHF is not the only organization operating in the region.
The KHF was funded by Britain's Overseas Development Administration (ODA). Since the chapter was written in 1997, the KHF has transferred to become...