TABLE OF CONTENTS This section presents the processes and tools for executing bottom-line OD. Change management and evaluation methodologies are melded together to create the strategic change valuation process. This five-phase process begins with diagnosing performance gaps in an organization that thwart achieving business goals. A business case is developed that shows how remedying these performance gaps will produce value for the business and at what cost. The next phase deals with designing the solution to achieve specific strategic change objectives. Rapid prototyping quickly yields a workable solution that the client approves. A statement of work presents the activities, timing, and deliverables of the strategic change initiative that defines the development and deployment of the initiative. The third phase is to develop a change plan with specific measurable evaluation objectives. Plans are made to utilize pilots and the course of deployment to isolate the effects of the initiative. The fourth phase involves deploying the strategic change initiative and evaluating progress throughout deployment. Midcourse corrections are taken that increase the overall value of the initiative. The fifth and final phase deals with reflecting on the business impact of the initiative utilizing post-initiative evaluations. Hard data...
