Deploying Citrix MetaFrame Presentation Server 3.0 with Windows Terminal Server 2003 Terminal Services

Chapter 15: Troubleshooting and Helpdesk

Introduction

A properly installed and configured Citrix MetaFrame Presentation server farm in a well-designed Windows Server 2003 Active Directory forest will support its configured clients as it was designed to. However, if every system built by seasoned engineers and managed by competent administrators never broke or malfunctioned we would eventually run out of jobs.

Troubleshooting and resolving malfunctions or inconsistencies in configurations is at the heart of the duties of an administrator. Although MetaFrame Presentation Server 3.0 is the most sophisticated and complete MetaFrame solution we have to date, things still do go wrong. It is an administrator s job to continue to tweak and improve his Citrix farm, as end-user requirements and network conditions change. It is also an administrator s job to take note of malfunctions or inconsistencies in functionality, track down the source, and do what needs to be done to rectify the problem.

To this end, in this chapter we cover troubleshooting issues that may arise in a Citrix MetaFrame Presentation server farm in a Windows Server 2003 Active Directory infrastructure. The issues, examples, and solutions in this chapter are real-life occurrences and problems that may be encountered with solutions that have been proven to work.

Troubleshooting Server-Side Issues

In this section, we cover issues that may arise from problems in the Windows Server 2003 operating system software or server configuration, and issues that are definitely related to Citrix MetaFrame Presentation Server. We discuss problems related to performance, connectivity, security, data store support, and application publication. Even though...

UNLIMITED FREE
ACCESS
TO THE WORLD'S BEST IDEAS

SUBMIT
Already a GlobalSpec user? Log in.

This is embarrasing...

An error occurred while processing the form. Please try again in a few minutes.

Customize Your GlobalSpec Experience

Category: Computer Terminals
Finish!
Privacy Policy

This is embarrasing...

An error occurred while processing the form. Please try again in a few minutes.