TABLE OF CONTENTS In any organization customer satisfaction is the number one priority. Customer satisfaction also means profitability. The success of any company depends on the ability to ensure the highest quality at the lowest cost. In the 1980s when most companies believed that producing quality products was too costly, Motorola believed the opposite: "the better, the cheaper." It realized that by producing a higher-quality product, the cost of producing goes down. Motorola knew that greater customer satisfaction generates higher profitability.
Today the competitive market leaves no space for error. It is now necessary to implement the concepts of Lean Six Sigma. Lean Six Sigma is a business strategy in which the focus is to improve the bottom line and increase customer satisfaction.
Six Sigma philosophies are related to statistical process control, stochastic control (relating to probability), and engineering process control. In addition, it requires process and data analysis, optimization methods, lean manufacturing, design of experiment, analysis of variance, statistical methods, mistake-proofing, on-time and or on-schedule shipping, waste reduction, and consistency assurance. It is a process capability that continuously improves the quality of the...
