Overview

The Chartered Management Institute Flexible Learning programme is a series of workbooks prepared by the Chartered Management Institute and Elsevier for managers seeking to develop themselves.

Comprising ten open learning workbooks, the programme covers the best of modern management theory and practice. Each workbook provides a range of frameworks and techniques to improve your effectiveness as a manager, thus helping you acquire the knowledge and skill to make you fully competent in your role.

Each workbook is written by an experienced management writer and covers an important management topic or theme. The activities both reinforce learning and help to relate the generic ideas to your individual work context. While coverage of each topic is fully comprehensive, additional reading suggestions and reference sources are given for those who wish to study in greater depth.

Designed to be practical, stimulating and challenging, the aim of the workbooks is to improve performance at work by benefiting you and your organization. This practical focus is at the heart of the competence-based approach that has been adopted by the programme.

Introduction

Most organizations recognize that their staff provide the bedrock on which success is built.

Effective, efficient, well-motivated staff = Success for any organization

The equation has to include the staff at all levels of the organization and depends on the quality of staff appointed to the organization.

The recruitment and selection process is made up of two main stages:

• Recruitment this involves all the steps which result in applications being received