Telecommunications management systems capture call records from the PBX or key system for the purpose of identifying and managing costs, keeping the corporate telephone network optimized for maximum savings and availability, and providing decision-making information on the need for more lines and equipment.

The captured call records are stored on a PC or other collection device. The collected data is then processed into a variety of cost and usage reports. With billing reports, for example, call charges can be allocated across the organization. Traffic statistics reports provide a detailed look at trunk usage, call volumes, and calling patterns.

In addition to traditional call accounting functions, which provide cost allocation and other reports on employee and department telephone usage, numerous other related applications and options are available with telecommunications management systems. For instance, there are software modules that can be added to the system to track equipment and cable assets within the organization.