From Eaches or Pieces Order Fulfillment, Design, and Operations Handbook

Design of Receiving and Shipping Docks

Your small-item, flatwear, or GOH order-fulfillment operation starts at your receiving docks and ends at your shipping docks. Your receiving and shipping dock areas should be designed to ensure a cost-effective, efficient, smooth, and continuous movement of UOPs through the order-fulfillment operation. A receiving activity ensures the vendor delivery matches your company's purchase order and that there is a UOP moved from the dock area to the storage area. A shipping activity ensures flow of CO ordered, picked, packed, and manifested packages from your process area into a CO delivery vehicle. Cost-effective and efficient receiving and shipping dock activities require a vendor UOP delivery or CO vehicle spotted at the correct dock and at the appropriate time. An additional dock incremental cost is a small investment when compared with the order-fulfillment operational costs that are associated with the increase of an in-house transport concept cost, low employee productivity, poor vendor-delivered piece flow, late customer order (CO) delivery, or inability to unload or load critical vendor delivered pieces (UOP) on-time.

Several parameters and operational factors assure an accurate and on-time UOP and CO delivery truck movement within your truck yard. Elements of a cost-effective and efficient unloading activity of a vendor UOP delivery truck and loading activity of a CO delivery truck are:

  • Accurately projecting the number of vendor UOP and CO delivery trucks and associated unloading and loading times

  • Good design of the receiving and shipping UOP and CO dock staging areas

  • Easy vendor...

Products & Services
Dock Equipment
Dock equipment covers all items that assist in the loading and unloading of materials from trucks to buildings. Dock equipment categories include dock boards, dock bumpers, dock seals, dock levelers, dock lights, dock shelters, dock doors, dock restraints, dock guides, and dock chocks.
Direct Mail and Fulfillment Services
Direct mail and fulfillment services are specialized contract services that broadcast mailed marketing materials to target audiences who are usually identified by databases, provided by a direct mail company or the client.
Warehouse Management Systems (WMS)
Warehouse management systems (WMS) are software programs which record the real-time location of finished goods within a warehouse. Putaway, storing, picking, and shipping operations are optimized to maximize facility efficiency.
Inventory Control Software
Inventory control software is used to manage stock levels, record physical inventories, and track trends in item movement and location.
Shipping and Freight Services
Shipping and freight services transport packages, letters, freight, cargo, finished goods, and raw materials.

Topics of Interest

Introduction The objectives of this chapter are to: Review operational layout or design parameters and operational characteristics Identify and evaluate master carton and pallet storage transaction...

UOP or CO Flow through a Facility and Value-Added Activities The vendor-delivered UOP or CO flow through a facility and valued-added activities has an impact on the order-fulfillment process. It is...

Introduction A small-item and flatware order-fulfillment operation is a very complex operation, with customer order pick and pack activities at the heart of the operation. The factors that contribute...

Introduction In a small-item or flatwear order-fulfillment operation, in addition to receiving, shipping, storage, pick and pack activities, other important activities are trash removal, vendor...

Facility or Building Pick Area, or Pick Aisle and Pack Area The first factor that has an influence on design of a small-item or flatwear apparel manual order-fulfillment operation is the building...