Overview

Project Communications Management is the Knowledge Area that employs the processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information. The Project Communications Management processes provide the critical links among people and information that are necessary for successful communications. Project managers can spend an inordinate amount of time communicating with the project team, stakeholders, customer, and sponsor . Everyone involved in the project should understand how communications affect the project as a whole. Figure 10-1 provides an overview of the Project Communications Management processes, and Figure 10-2 provides a process flow diagram of those processes and their inputs, outputs, and other related Knowledge Area processes. The Project Communications Management processes include the following:

10.1 Communications Planning determining the information and communications needs of the project stakeholders.

10.2 Information Distribution making needed information available to project stakeholders in a timely manner.

10.3 Performance Reporting collecting and distributing performance information. This includes status reporting, progress measurement, and forecasting.

10.4 Manage Stakeholders managing communications to satisfy the requirements of and resolve issues with project stakeholders.

These processes interact with each other and with the processes in the other Knowledge Areas as well. Each process can involve effort from one or more persons or groups of persons based on the needs of the project. Each process occurs at least...