TABLE OF CONTENTS 
Library of Congress Cataloging-in-Publication Data
Jones, James V. Supportability engineering handbook : implementation, measurement, and management / James V. Jones, p. cm.
ISBN 13:
ISBN 10: 0-07-147573-7 (alk. paper)
TA168.J58 2006
620'.0045 dc22
2006046822
Copyright 2007 by The McGraw-Hill Companies, Inc.
All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a data base or retrieval system, without the prior written permission of the publisher.
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ISBN-13: 978-0-07-147573-0
ISBN-10: 0-07-147573-7
The sponsoring editor for this book was Larry S. Hager, the editing supervisor was David E. Fogarty, and the production supervisor was Pamela A. Pelton. It was set in Times Roman by International Typesetting and Composition. The art director for the cover was Brian Boucher.
Printed and bound by RR Donnelley.
This book was printed on acid-free paper.
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