TABLE OF CONTENTS The significant problems we face cannot be solved at the same level of thinking we were at when we created them. Albert Einstein
It is common to use conventional frameworks to solve new problems. The solution to the intangible problem is not to try to adapt existing management frameworks to solve the problem. Existing systems are hindered by the very rules that create them.
Whenever a system becomes completely defined, someone discovers something which either abolishes the system, or expands it beyond recognition. Brooke's Law
When conventional systems encounter unexplainable events (anomalies) the conventional system creates an exception class to capture that anomaly and its potential solution. Anomalies generally do not fit in the exception classes. For this reason, existing specialists tend to label anomalies as "fads" or "buzz words" at best, or falsehoods or impossibilities at worst.
By incorporating information in the category of intangibles and goodwill the problem of valuing information has been neatly avoided. However, the increasing importance of information as a factor of production in today's economic scene means that this position cannot be sustained for very much longer. Bill Mayon-White, London School of Economics
The problems with accounting for intangibles are well known. In fact, a whole discipline has been created, which is referred to as intellectual capital management, to attempt to repair the problems accounting faces when attempting to measure intangibles. In the groundbreaking work of Kaplan and Norton, developers of...
