TABLE OF CONTENTS Intangible information management differs from conventional information management. Intangible information management is concerned with the management of intangible costs that accumulate when staff use, distribute, or apply information.
All organizations are dependent on information. Information is required to coordinate staff, sell products, purchase inputs, communicate with the customers and the market, and for numerous other reasons. Without information organizations would lose the ability to function. To determine the information dependence of an organization, obtain feedback from employees regarding the consequences of not:
Answering, or making, any phone calls
Attending any meetings, reading any newspapers, journals, magazines, or other information
Using computers
Using the Internet or e-mail
Using faxes, pagers, or mobile phones
Not reading, writing, listening, typing, or talking
Today, the vast majority of organizations are almost completely dependent on information.
Managers, executives and directors are moving from managing people and processes to managing information, knowledge, relationships, emotions, and time. Ensuring that the right people get the right information at the right time can be exceptionally difficult. Executives have to contend with an overwhelming abundance of information, which can often be contradictory and therefore requires further research.
A critical focus of IIS10010 (Intangible Information Management Standard) is to assist executives in streamlining information flows and ensuring that the costs of information flows do not outweigh the benefits those flows generate.
Adopting an organizational policy of writing less, but of a higher quality, is critical to maintaining profitability in an...
