Simply having management sign off on the adjustment is not enough. Analysis of the error trends needs to be documented and distributed. The best way to demonstrate the trend is with a quadrant reporting format. This quadrant reporting format is the preferred form for reporting at the weekly performance review, a meeting held in all Class A ERP organizations to drive change and continuous improvement (see the example in Figure 9-2).

Figure 9-2. Quad chart for reporting and accountability.

The weekly performance review meeting might best be held on Tuesday afternoon to review the performance of the preceding week. Each process owner reports the performance and actions driven from this process to the rest of the operations management staff. Inventory accuracy is just one of the measurements reported. Other metrics normally reported in this format are:

• Schedule adherence

• Schedule stability

• Bill of material accuracy

• Routing record accuracy

• Item master accuracy

• Procurement process accuracy

• Shop floor accuracy

• First-time quality

• Customer service

The weekly performance review process is an integral part of a robust management system that allows management to be involved in the follow- up of process control on a regular and predictable schedule. It helps establish accountability for process ownership. Without it, process ownership has little or no real meaning to the organization and will not be effective.

By using this type of form for reporting progress and performance, the organization becomes consistent and effective at problem solving and continuous improvement. It should...